Apr 082021
 

The new boats and engines are much more sophisticated than they were a few years ago, and sometimes a breakdown is more than a small dealer can cope with. So what? Even if a distributor is at the end of its rope, serious manufacturers know that they must continue to offer help until the buyer is satisfied. In the case of Gary Loretz, after a year of back-and-forth at Yamaha, he filed a complaint with the BoatUS Consumer Protection Bureau. BoatUS corresponded to Yamaha, who studied the issue and quickly realized that the problem should have been treated differently. They sent Loretz a brand new engine – the one with injection instead of problematic carburetors – which, according to Loretz, has worked perfectly since then. But a boat merchant is different. In most countries, the contract with manufacturers is regulated by law and, in some cases, the contract lasts only one or two pages, or even a simple handshake, and can be put in place in such a way as to last only one year; and there may be minimal investment from the distributor. Without a strong distributor-manufacturer relationship, consumers can be caught in the middle if the two do not coincide or separate. First, Loretz blamed the late-winter problems in Northern California.

Within a few months, however, the problem worsened and Loretz brought the engine to a much narrower Yamaha dealership, where technicians spent several hours replacing carburetors and optimizing the engine. Soon after, the engine began to suffer from the same symptoms and the store tried twice more and finally gave up frustrated. They said they had not received adequate technical support from Yamaha or that they had not been properly compensated for their efforts. Initially, the boat manufacturer claimed that the engine was installed to Volvo`s specifications and that the problem was with Volvo`s engines. Volvo claimed that the owner had improperly installed the engines, which resulted, and refused any assistance, in particular because of the expiry of the engine warranty. After the dunlaps problem began, they became aware of a Volvo bulletin indicating the installation parameters of the silencers and dispensers and had the dispensers measured by a marine surveyor who found that they were essentially under volvo specifications. The Dunlaps contacted the BoatUS Consumer Protection Bureau for help. The manufacturer`s original declaration (MSO) or certificate of origin (MCO) delivered to each new vessel contains the fuselage identification number (HIN) and the boat`s serial numbers. The MSO or MCO indicates when the boat was built and handed over to the retailer for resale.

You need the MSO if you register or document a new boat. If the boat is financed by a loan, the MSO is transferred to the lender; Otherwise, it will be included in the boat`s papers that will be given to you at the time of purchase. You or the loan company must receive the MSO if you accept the delivery. If this is not the case, contact the boat manufacturer immediately. Without the MSO, you cannot register the boat or meet the insurance requirements. If the distributor cannot help, often a letter in which the problem is distributed to the manufacturer`s warranty or after-sales service provides results. If not, contact the BoatUS Consumer Protection Bureau; We can often use the lever to get things back on track. In recent times, some countries have taken over to improve relations between distributors and manufacturers for the benefit of buyers. In particular, Alaska and Florida have developed laws that more clearly define the interaction between distributors and manufacturers. These laws specify that the warranty work rate must be closer to the normal rate of the store, as well as the amount of announcement a manufacturer must make to terminate a distributor`s contract – and, more importantly, how to correct the measures that could lead to cancellation.

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